1. Course payments
Course fees are charged for access to the selected educational program, materials, sessions, and support described at checkout. Payment confirmation is subject to successful verification by the payment gateway.
2. Cancellation before course access
A cancellation request made before the course content or batch begins may be reviewed by support. Any approved refund is returned to the original payment method after applicable gateway, tax, administrative, or other lawful deductions. Approval is not automatic.
3. Cancellation after commencement
Once course content, recordings, materials, or the training batch has started or been made available, fees are generally non-refundable because access and delivery have commenced.
4. Batch transfer
For genuine emergencies, a learner may request transfer to a future batch before the current batch ends. Transfer requests are subject to availability, verification, and approval. A transfer is not a cash refund and may not be available after substantial course completion.
5. Failed, duplicate, or pending payments
If money is debited but the order remains failed or pending, do not pay repeatedly. Contact support with the order ID and transaction reference. We will verify the gateway status and process any eligible reversal or refund through the original payment route.
6. Refund processing
Approved refunds are initiated within a reasonable processing period after verification. The bank or payment provider may take additional working days to credit the amount. We are not responsible for delays caused by banks, payment gateways, or incorrect customer account details.
7. Chargebacks and unauthorised transactions
Report an unauthorised transaction to us and your bank promptly. Please contact support before raising a chargeback for a payment already under review, so we can investigate and resolve it. Fraudulent or abusive claims may result in account suspension and lawful action.
8. How to request help
Send your name, registered email, order ID, payment date, reason, and transaction reference through our Contact page. Requests are reviewed against gateway records and course-access records. This policy does not limit any consumer rights that cannot legally be waived.
Last updated: 02 September 2026